Refund policy

At anandinidecor.com, accessible from https://www.anandinidecor.com, one of our main priorities is to provide ultimate shopping experience to our patrons/customers. We are committed in creating products which are in-line with the current trends and definitely amaze you.

Cancelling an order

Since we care for the customer relationship, we have a policy of cancelling an order within 24 hours of order time. All our prepaid orders can be cancelled within 24 hours of ordering. After 24 hours it will not be eligible to cancel. So, we wait for 24 hours before begin to start packing an order for delivery. All of our orders are shipped on the very next working day. Cancellation of order can be initiated by the customer by filling up a cancellation form, on the order page.

For a Cash-On-Delivery (COD) order, its our customers wish to either accept/reject the delivery. But the order processing flow will remain same for COD orders also. We will wait for 24 hours to ship it next working day.

 

Refund

For all the prepaid orders, if the order is cancelled withing 24 hours, the refund initiated within the next 24 hours after cancelling the order. Refund is done through payment gateway and customers should consider that part of the refund process depends upon the payment gateway service provider. But its expected that a refund is processed within 48 hours of initiating the refund process.

For COD orders, there is nothing to refund as the order value is unpaid. But customers should have a valid reason for cancelling the order and should clearly mention that in the cancellation form.

Do shop responsibly.

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on anandini.decor@binarize.co.in and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.